Privacy Policy

1. Information we collect

Information you give us

• Contact & business details you submit (name, company, phone, email, the software you use, and anything you type into a form).
• Account and billing information if you become a customer.

Caller information (on behalf of our customers)

• When our AI answers a call for an HVAC business, we process the caller's phone number, the audio of the call, a transcript, and the job details discussed (e.g. name, service address, the problem, and the appointment booked).

Information collected automatically

• Usage and device data such as IP address, browser type, pages viewed, and similar analytics, collected via cookies and similar technologies.

2. How we use information

• To provide, operate, and improve the Service — including answering calls, qualifying jobs, and booking appointments into our customers' calendars and dispatch software.
• To send booking confirmations, transcripts, and notifications to the relevant business.
• To respond to demo requests and provide customer support.
• To secure the Service, prevent fraud and abuse, and comply with legal obligations.

3. Call recording & transcripts

The Service records and transcribes phone calls so that businesses can review what was said and confirm bookings. Where required by law, the AI discloses that the call may be recorded, and call handling is configured to follow applicable consent rules in the relevant jurisdiction. Our customers are responsible for ensuring they have a lawful basis to record calls in their area; TruckRoll acts as a data processor for caller data handled on a customer's behalf.

4. How we share information

We do not sell personal information. We share it only with:

• Service providers / sub-processors who help us run the Service — for example telephony, speech and language AI, calendar/dispatch integrations (such as ServiceTitan, Housecall Pro, Jobber), hosting, and email delivery — under contracts that require appropriate safeguards.
• The business you called, which receives the booking, transcript, and recording.
• Authorities where required by law, or to protect rights, safety, and security.

5. Data retention

We keep personal information only as long as needed to provide the Service, meet our legal obligations, resolve disputes, and enforce agreements. Call recordings and transcripts are retained according to our customers' settings and applicable law, after which they are deleted or anonymised.

6. Your rights & choices

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at privacy@truckroll.io. If your data was processed on behalf of a business you called, we may direct your request to that business. You can also opt out of marketing emails at any time using the unsubscribe link.

7. Security

We use technical and organisational measures — including encryption in transit, access controls, and vendor due diligence — to protect personal information. No method of transmission or storage is 100% secure, but we work to protect your data and review our practices regularly.

8. Cookies

We use essential cookies to run the site and optional analytics cookies to understand usage. You can control cookies through your browser settings.

9. Children

The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect their personal information.

10. International transfers

We may process information in countries other than your own. Where we do, we use appropriate safeguards for cross-border transfers as required by law.

11. Changes to this policy

We may update this policy from time to time. We'll post the new version here and update the "Last updated" date above.

12. Contact us

Questions about privacy? Email privacy@truckroll.io or reach us via the contact page.